Privacy policy

Who is responsible for the data

Teftercheto is provided by Surge Software EOOD (Сърдж Софтуер ЕООД), Company ID (EIK) 208837172, Krasna Polyana III, ul. Pchinya 31A, Sofia 1330, Bulgaria. For privacy questions and requests write to support@teftercho.com, subject “Teftercheto — personal data”.

The broker or agency offering a property handles the data for its own brokerage. Its terms and privacy information are separate from this policy.

What data we process

• Profile: name, e-mail, phone, role and, if provided, photo, agency and public broker profile. Sign-in is by an e-mailed link or code or a supported external provider; Teftercheto does not ask for a password.
• Viewings: property and schedule, meeting point, time, confirmations, cancellations and the viewing result. The exact address is kept in the broker’s private information.
• Accepted terms: version and text, checkboxes, time, IP address and device/browser information.
• Notes and feedback: broker notes, interest, ratings, offers and reports.
• Technical data: sessions, notification identifiers and abuse protection. Optional analytics is turned on only after consent.
• Location and microphone: only with the device permission and only for the feature concerned.

Why we use it

To sign you in and provide the service, to book and confirm viewings, to connect people on the day, for notes and reports and to protect accounts. A booking cannot be finalised without a confirmed profile. Optional permissions for notifications, microphone and location are managed on your device, and analytics consent can be withdrawn.

Who sees what

The broker sees client data for their own viewings. The buyer sees their own slots and the meeting point after the required confirmations, without other clients or the exact address. The owner sees the report for their property, with the buyer’s first name and the first letter of the surname, without phone numbers or internal notes.

Providers

The planned service uses Microsoft Azure (data, API, e-mail, maps and speech recognition), Cloudflare (web, domain and protection), Expo (app delivery and notifications) and, at your choice, Google or Apple for sign-in. The payment provider Creem will receive payment data only once paid plans launch; today payment is not enabled. External navigation and sharing apps process the information you give them under their own rules.

How long we keep it

Specific retention periods for each data category are not finalised yet and will be published here before the app is opened to real users. Until then Teftercheto is in private testing.

Your rights and deletion

You may ask for access, correction, deletion, restriction, portability or object where the applicable law provides so. Write to support@teftercho.com from your account e-mail, subject “Teftercheto — personal data” or “Teftercheto — account deletion”. Do not send a password or an ID document in the first e-mail. You may complain to the Bulgarian Commission for Personal Data Protection (cpdp.bg).